Versand

Last updated: May 28, 2025

At PetVenture, we work to ensure your order arrives as quickly as possible and in perfect condition.

1. Order Processing

All orders are processed within 1 to 3 business days after payment confirmation. Orders are not shipped on weekends or public holidays.
You will receive a confirmation email with a tracking number as soon as your order has been dispatched.

2. Estimated Delivery Times

Estimated delivery times are as follows:

  • Portugal (mainland): 5 to 10 business days
  • Europe (EU): 7 to 15 business days
  • Rest of the World: 10 to 20 business days

Please note: These timeframes are estimates. PetVenture is not responsible for delays caused by customs, couriers, or external factors beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight of the order and the destination. Free shipping may apply from a certain order value, as indicated in the store.

4. Order Tracking

After dispatch, you will receive an email with your tracking number. You can follow the status of your order through the provided link or directly on the courier's website.

5. Customs Duties and Taxes

For international shipments, customs duties or local taxes may apply in accordance with the legislation of the destination country. These charges are the responsibility of the customer and are not included in the purchase price.

6. Lost or Damaged Orders

If your order has not arrived after the maximum estimated timeframe, or if you receive a damaged product:

  • Contact us at suporte@petventure.com with your order number
  • Send photos of the damage (if applicable)
  • Our team will open an investigation with the courier
  • In the event of confirmed loss or damage in transit, we will arrange a resend or full refund

7. Incorrect Delivery Address

Please ensure you enter the correct delivery address at the time of purchase. We are not responsible for undelivered orders due to an incorrect address provided by the customer.
If you need to correct an address, contact us immediately at suporte@petventure.com — we can only make changes before the order is dispatched.